Retention & lifecycle for indie beauty brands

The brands that get acquired aren't the loudest.

They're the ones whose customers kept coming back — until the repeat revenue was impossible to ignore. I build that engine. The playbooks I ran inside L'Oréal, operated for you — not handed off in a deck.

See where your revenue leaks →
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Operators from
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Manifesto

Indie beauty doesn't have a product problem. It has a coming-back problem.

The gap between a brand that stalls and one big beauty fights to buy isn't talent or taste. It's the boring machine behind the first sale — the part nobody builds.

Big beauty learned this long ago: you don't win on the first purchase. You win on the fifth.

Your next stage of growth isn't in a new ad channel. It's in the buyers you already have.

I built that machine inside L'Oréal. I built and sold my own brand. Now I build it for indie brands.

Closing the gap between indie and big beauty — one repeat purchase at a time.

Suzanne Khan — Founder, Agentist
What I do

I run your retention, end to end.

Not a deck. Not a course. I get into your Klaviyo, find where buyers drop off, and build the flows that bring them back — welcome, post-purchase, replenishment, win-back. Then I run them and keep tightening.

The result, on one line

More revenue from customers you already paid for.

Why me

Both sides of the table, lived.

Ran brands inside L'Oréal

The playbooks indie teams never see.

Built and sold my own brand

I know the cash pressure and the messy stack.

Operator, not advisor

I build the thing, I don't email you a to-do list.

Working with me

You get the operator. Not an account manager.

No agency layers, no juniors, no handoffs. I take a few brands at a time and stay hands-on — so you get senior work, without the markup.

How it works
1

Diagnostic

Where your revenue leaks, what it's worth to fix. Small, fast, paid. Yours to keep.

2

The engine

I build and run your retention, month to month. No big upfront. Ends when it stops paying for itself.

3

The few

For brands I believe in, I trade fee for equity.

Mission

Closing the gap between indie brands and big beauty.

Start with a diagnostic →hello@agentist.studio